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Manual Payments

Manual Payments

If your internet, phone line, or computer ever goes down, you’ll need to follow these steps to take a manual payment:

  • Obtain voice authorization from an automated voice-authorization system
  • Take a manual imprint of the credit card
  • Force the transaction on your POS system once it’s back online.

For step-by-step instructions on how to perform a Manual payment with voice Authorization, click here or watch the video.

Note on cards without raised numbers/letters: You cannot perform manual transactions on these types of cards. If a customer tries to dip or swipe a card that does not have raised lettering/numbering, and the transaction fails, you must ask for another form of payment. If they don’t have another form of payment, you’re advised to refuse the sale.